Clear Communication
Don helps you develop clear and assertive communication skills to express your thoughts and needs effectively. Assertive, non-violent communication encourages you to think about and change how you express yourself and listen to others. Personal conflicts are more easily resolved or prevented from escalating by focusing on what you observe, feel, need, and request from others. In essence, non-violent communication involves honestly expressing your feelings and needs and listening empathetically to others’ feelings and needs.
Conflict Management
Don provides strategies to manage conflicts constructively and prevent crises by turning disagreements into collaborative win-win discussions. These discussions build healthy relationships by encouraging honest expression of interests. Crisis prevention aims to reduce intense emotional, mental, physical, and behavioral reactions, helping you return to normal functioning free from distorted thinking and emotional reactivity. Through insight, awareness, and practicing new coping strategies, you will be able to manage future difficulties more effectively.